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To Whom It May Concern:
As Administrative Services Manager for Engle-Hambright & Davies, please
allow me the opportunity to comment on the superior service we receive from
Quality Digital Office Solutions. Prior to our introduction to Gordon Stapleton,
EHD had several vendors servicing our five different locations. It was our goal
to consolidate all EHD branches under one reliable and reputable vendor. I
interviewed several potential vendors, but was most impressed with Gordon and
his proposal for EHD.
EHD has 5 locations throughout Pennsylvania, and it has been quite a
challenge to find a vendor capable of servicing all 5 locations. Quality has
tackled the task, providing EHD with professional service for all offices. The
Kyocera copiers are efficient and user friendly and have preformed beyond our
expectations. On the rare occasion the Kyocera copier needs repair, Quality has
surprised us with their prompt and efficient service.
In closing, EHD has made a wise decision by partnering with Quality Digital
Office Solutions. We look forward to continuing this relationship for many years
to come, as the benefits awarded us are outstanding.
Sincerely, Susan Liebig
Administrative Services, Engle-Hambright
To Quality Digital Office Solutions and Mr. Joe McMonagle,
Our company purchased a Taskalfa 250ci Kyocera printer from Quality about 2
months ago. I would like to express my complete satisfaction with the printer.
Before, I was using a regular small HP printer that was "built to handle” my
large number of mailings and marketing pieces that I do on a day to day basis.
It was nothing but a hassle for about 4 years. I tried several different small
office printers that were a pretty hefty price, and none of them seemed to last
for too long. I was constantly calling manufacturers to buy new parts and trade
in my broken printers for new ones, which took 2 to 3 weeks to get, talk about
putting a wrench in my work schedule! Plus the amount of ink I was going through
was enormous! I don't even want to think of the cost of all the ink we were
buying in a year's time, I was ordering cartridges offline almost every week.
Now that I have the Taskalfa, my life has become much easier, my jobs quicker,
and the overall product is so much more professional and has a beautiful clean
look to it. I love the versatility of the machine. I use it all the time to scan
in multiple things, from my architectural drawings to brochures. It is very easy
to use. We decided to go under a service contract with Quality which has turned
out to be a great idea. Quality is a great company, who is quick and friendly
with any service that you need. I got into a crunch with a mailing job I was
doing about a month ago and called Quality in a panic because I had run out of
all of my toner. They were out here with several replacement toners within a
half an hour. I think they are a great team to work with. Also any other little
service issues, they are quick to come out and take care of. I also wanted to
mention that I think the pieces that I create on the printer make our company
look very professional. Instead of going through other companies and paying
triple the cost. I can just design my own pieces and print them out to look like
they came from a printing company. I am very happy that our company decided to
go with Quality and purchase a machine that is becoming a great asset to our
company and saving me loads of time.
Thank You! Jessica Thomas
Marketing Manager, Zephyr Thomas Home
We have worked with Joe McMonagle and the staff at Quality Digital Office
Solutions for the last 15-20 years for our fax and copier needs. We have been
happy with their sales and service staff, and we value the services they
provide. The fax and copier equipment we have purchased has been very reliable.
Controller, Murray Risk Management and Insurance
For the past 15+ years, our organization has counted on Quality Digital
Office Solutions to provide and service the office equipment needs of our ever
changing firm. The Kyocera products your firm provides have performed well in
our busy office environments.
When routine service is needed, your company has proven "Service Team”
delivering outstanding service and support to our end users. This is one of the
main reasons your firm has kept Prudential Homesale Services Group, Inc. a
"Quality” client for so many years.
To sum it up, our firm would highly recommend Kyocera products and Quality
Digital Office Solutions to others seeking a reputable office equipment vendor.
Sincerely, Peggy Scott
Controller, Prudential Homesale Services
Just a note of appreciation for the services you have provided to Lancaster
NeuroScience & Spine Associates over the past several years. You have
consistently listened to our needs and offered appropriate equipment solutions,
at a fair price. Your service team has been prompt in their response to our
infrequent but always urgent service needs.
I appreciate your suggestions to improve our efficiencies. It is certainly my
pleasure working with you.
Sincerely, Mariellen Payne
Operations Manager, Lancaster
NeuroScience & Spine Associates
Dear Mr. Stapleton:
I have dealt with your company for over ten years and have been very happy
with your sales and service. I have over forty five years of experience in
dealing with both computer and office equipment sales people. I know from
experience that anybody can sell equipment at rock bottom prices, but the real
cost is in the service after the sale. I know what service is and isn't. Your
company has consistently given super service after the sale. It is always a
pleasure to do business with your company.
Sincerely, Del Gentzler
Facilities Manager, Goodville Mutual
St. Mary's Church recently purchased a Kyocera KM-C4035E KX copier from your
company. I am writing this letter to let you know how pleased we are with this
purchase. The Kyocera copier has made all of our printing tasks so much easier.
IT is simple to use, and our printed materials are much more professional
looking. Copies are crisp and clear, and the colors are vibrant. We also like
the face that we can keep track of users of this machine with the job tracking
To sum it up, we are very pleased with our new copier and with the service
you have provided us. We would highly recommend this product and your company to
Sincerely, Tina Skubon
Parish Manager, St. Mary's Church
Just a note to let you know how pleased the staff of St. Anne's parish office
has been with the Kyocera copier they have been using since September 2007. We
have not required servicing since the machine was delivered and installed! We
look forward to continued success with the products you have to offer.
Sincerely, Rev. Norman C. Hohenwarter, Jr.
Pastor, St. Anne
It has been 2 months since you installed our new Kyocera Taskalfa copier.
Staff has been very pleased with the copier - as we have been with all of the
Kyocera products we have purchased from you.
As I have stated to you many times, there are two primary reason we continue
to purchase our equipment from you - most importantly is the professionalism and
prompt response of your service technicians, and secondly, the quality of the
machines. The fact that you always have the lowest bid does not hurt either.
Joe, we look forward to our continued business relationship and thank you for
the service you have provided to us in the past.
Sincerely, David M. Brazina
Deputy Executive Director, Lancaster
County Housing & Redevelopment Authorities